Yale University has policies and procedures in place to resolve student grievances. Yale PA Online students are advised to address grievances following the University’s Grievance Procedures.

If a Yale PA online student has exhausted all applicable Yale internal grievance or complaint procedures, and the complaint is not resolved, Yale PA online students residing outside Connecticut may choose to send a complaint to Yale University’s NC-SARA portal: the Connecticut Office of Higher Education. For more information on how to send a complaint to this office please visit the Office of Higher Education Student Complaint page or contact:

Emily Bjornberg
CT Office of Higher Education
450 Columbus Blvd, Suite 710
Hartford, CT 06103
(860) 947-1824
Emily.Bjornberg@ct.gov

As detailed on the Connecticut Office of Higher Education website, this office has limited authority and for example, will not receive complaints involving student grades or student conduct violations.

Yale Online PA students residing in California who wish to file a complaint should direct the complaint to the state agency listed below.

Note: Yale University does not maintain the state websites and is not responsible for their content. Information on these sites may change without Yale University’s knowledge.

In writing:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834

By phone:
(833) 942-1120

On the Internet:
California Department of Consumer Affairs